| Engineer Name | Status | Shift (local time) |
|---|---|---|
| Loading schedule… | ||
| Check | Location | Interval | Last run | Status | p50 (ms) |
|---|---|---|---|---|---|
| Playback start – Aha | Mumbai | 5 min | Just now | PASS | 860 |
| DRM license – Univision | Virginia | 5 min | 2 min ago | PASS | 420 |
| Login – Unifi 2.0 | Kuala Lumpur | 5 min | 4 min ago | FLAKY | 1280 |
| Search – Pilipinas Live | Singapore | 10 min | 6 min ago | FAIL | — |
| Customer | URL | HTTP | TS segments | Codec | CMAF | Status |
|---|---|---|---|---|---|---|
| Aha | …/aha/master.m3u8 | 200 | 6 | H.264/AAC | Yes | OK |
| Cignal | …/cignal/master.m3u8 | 200 | 6 | H.264/AAC | No | Warn |
| Univision Now | …/uni-now/master.m3u8 | 404 | — | — | — | Error |
| From → To | Window | P1/P2 | Notes |
|---|---|---|---|
| IST → MYT | 13:00–22:00 IST | 0/1 | Unifi login spike around 17:30; monitor. |
| MYT → EST | 13:00–22:00 MYT | 0/0 | Aha DRM licence CPU at 75% — watch NR alert. |
| EST → IST | 13:00–22:00 EST | 1/0 | Pilipinas search API failed 3/10 checks. |
| Role | Scope | Permissions |
|---|---|---|
| L1 SOC | Eyes-on-glass | Read alerts, create incident, comms template |
| L2 App Ops | Services | Restart pods, feature toggles, config change (std) |
| L3 Platform | Core | Deploy patches, DB ops, infra scale |
| ID | Customer | Severity | Opened | Summary | Status |
|---|---|---|---|---|---|
| INC-8721 | Pilipinas Live | P2 | Today 14:07 | Search API timeout | Mitigating |
| INC-8714 | Univision Now | P3 | Yesterday | Playback start > 5s p95 | Resolved |
| INC-8697 | Aha | P1 | 2 days ago | DRM licence outage | Resolved |